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Chatbots To Replace Mobile APPs for M-Commerce

 

“Bots today are revolutionizing the arena of customer interaction and making it more convenient for the users.”

Bots are able to have human-like interaction mainly because they are powered by two technologies — artificial intelligence and natural language processing — that provide human-like intelligence to the bots.

According to Gartner’s, by 2021 more than 50% of the enterprise will be spending more per Annam on bots and chatbots creation than traditional mobile app development.

Plus usage of messaging apps is on rise worldwide.

Chatbots are placed at number three in Top Social Media Trends for 2018.

 “Will Chatbots Revolutionize E-commerce?

The retail industry has always been interested in the latest technologies from the cost-control perspective. With over 3 billion active users on messaging platforms worldwide, it is too big an opportunity to miss. Both the economic and technological environments are not only ready for this transition but encourage it. The fast development of AI and machine learning is supporting the idea of an intelligent agent that’s available 24/7, with no mood changes or HR-related issues.

Rules of Chatbot Development for E-commerce

Once the novelty effect wears out, customers start paying attention to how helpful the chatbot is, and this is where its underlying logic should serve the purpose as accurate as possible. Excellent bots are user-centric, intelligent and accommodating of the latest UX principles. If necessary, they even adapt to local markets by using geo-targeting.”  Sophia Brooke

 WHICH MEANS?

  • Businesses will have more opportunities in engaging with consumers using chatbots on private messenger services such as Facebook Messanger, twitter DM, Alexa Skills etc
  • Chatbots will be a scalable form of customer service at a low cost.
  • Over the time, bots will be integrated with voice commands as well as text.
  • Chatbots will redefine the way consumers receive information and take action.
  • Chatbots will change the experience of online sales, product discovery and recommendation i.e. will become main channel for M-Commerce.

TweepForce is Officially Launching!

TweepForce is Officially Launching!

TweepForce is a suite of Twitter e-commerce tools for businesses, digital agencies, and digital in-house teams who recognize the power and potential of tapping into the social media market in a new, game-changing way via Twitter.

More than 300 million people use Twitter on a daily basis; it’s an enormous market that has been largely void of e-commerce capabilities, until now. With TweepForce, businesses are able to make their products and services available for purchase and for reservation to customers – right through Twitter.

What is TweepForce?

TweepForce is a self-service suite of Twitter tools that allows businesses to sell their goods and services to customers. Businesses can make products available for purchase and/or for reservation, and customers can easily and quickly complete transactions using hashtags that are designated by the businesses.

By using TweepForce for Twitter e-commerce, businesses are able to measure and manage customer information, they are empowered by automating yet personalizing Twitter engagement, they generate leads and follow up in real time, increase conversions, and are able to leverage the power of Twitter e-commerce – all with the easy-to-use TweepForce Twitter tools.

What Kinds of Businesses Use TweepForce?

Any brand that wants to enable their customers to buy and/or reserve products through Twitter can benefit from teaming up with TweepForce, which offers a viable, profitable solution for businesses in any niche, and in any industry.

Restaurants can allow customers to reserve tables; entertainment venues can make access to tickets available; shops can enable customers to purchase goods – the possibilities are endless with TweepForce. Brands running tweet-to-buy and tweet-to-reserve campaigns are able to actively control their campaigns with tools for profile management, product management, campaign management, and more.

Read up on a few case studies of actual TweepForce clients and see what TweepForce does to help their businesses reach the millions of potential customers that use Twitter every day.

Why Should Digital Agencies Use TweepForce?

TweepForce has opened up the Twitter market to businesses and agencies who want to improve sales conversions, increase traffic, and save money on advertising. Brands that use the TweepForce suite of Twitter tools stand out from the competition, as they are able to offer a unique, powerful sales delivery channel.

In addition, digital agencies that use TweepForce are able to offer new, industry-leading channels to use for driving sales – something that established brands with larger budgets are constantly searching for. It’s the big-budget companies that are looking for agencies that can offer an alternative to the same old marketing ploys – they’re looking for brands that use TweepForce.

For many companies, businesses, and agencies, the marketing portion of the budget is huge – sometimes astronomical. Unfortunately, much of that budget is spent on marketing techniques, methods, and tactics that either don’t attract enough of an audience or attract the wrong type of audience – the type that isn’t interested. One unique aspect about TweepForce is that it enables the customer to initiate the conversation, instead of the other way around.

In this manner, marketing budgets used for TweepForce aren’t spent creating and pushing ads randomly that can cost millions of dollars, only to be ignored or brushed aside by consumers who aren’t interested. Instead, agencies that use TweepForce are able to spend less on a marketing channel that is more effective, and is also customer-initiated. Instead of paying millions to push non-focused ads all over the Internet, with TweepForce, businesses are able to increase sales and ultimately, their ROIs, thanks to a controlled, powerful marketing channel.

The mobile market is huge, and Twitter commands an enormous number of users. 80% of those who use Twitter do so right from their mobile phones and devices, so TweepForce is the ideal suite of tools to turn that usage into sales! Agencies can even white label TweepForce offerings, which means they are able to offer their own clients the ability to cater to the millions of mobile Twitter users, increase their mobile following, gamify product discovery and reap the benefits of increasing their presence in the mobile marketplace.

Businesses, digital agencies, and in-house digital marketing teams who want to take a new, profitable approach with e-commerce rely on TweepForce to create analytics-driven campaigns that are targeted, customer-initiated, and focused. From drastically reducing the marketing budget to increasing sales conversions, businesses reach no limit when they use TweepForce as their Twitter marketing tool. Get started for free today.

A Quick Set-Up Guide for TweepForce Campaigns

A Quick Set-Up Guide for TweepForce Campaigns

With TweepForce, you can now have your customers quickly and easily complete e-commerce transactions right through Twitter. As a TweepForce client, you’re able to set up your campaigns to allow customers to tweet to buy your products and to tweet to collect, or reserve them. The options are in place to be ideal for businesses in any industry or niche.

The tweet to buy option is suitable for any product or service that is available for purchase, from flower deliveries and clothing items to housewares and arts and crafts. The tweet to collect option is popular with our clients for items like restaurant reservations and reserving tickets for various events. Whatever it is you have to offer your customers, there’s a TweepForce Twitter campaign for that!

Tweet-to-Buy Campaign Set-Up Process

Setting up your tweet-to-buy campaign with TweepForce is quick and easy! You’ll start by adding the products you would like to sell, and then set rules to govern how customers will be able to find your product – according to location, type, keywords, etc. You’ll link your tweet-to-buy campaign to your PayPal account – the one you want to use to accept payments.

You’ll then be able to establish rules for collecting user data before taking payments. This feature allows you to display data input forms prior to taking payment. Some of this data that can be collected includes user names, dates, and quantity ordered; you can also set the rules for total price, including taxes and any other additional fees.

Finally, you’ll be able to set rules for how and when your customers will receive a product delivery confirmation tweet. That’s it! We can help you every step of the way in setting up your tweet-to-buy campaign. Get started today!

Tweet to buy campaign's how to guide

 

Tweet-to-Collect (Reserve) Campaign Set-Up

In just a few steps, you can have your tweet-to-collect campaign all set up for customers to reserve products and services right from Twitter. First, add the products/services you’d like to offer, and set rules for how your customers will be able to find those offerings. You’ll then establish the rules for how customers can reserve products – for example, by choosing a hashtag message to be used for reservations.

You’ll then establish how you want product reservation confirmations via the call center to be handled; this is a feature that allows you to confirm reservations via phone call, SMS, or by email. Finally, you’ll set the rules for how and when to tweet confirmation messages to your customers. It’s that easy, and you can get started right now with TweepForce.

Tweet to collect How to Guide

 

Twitter e-commerce is here thanks to TweepForce. Tap into the possibilities and reap the benefits of allowing your customers to purchase and reserve quickly and easily through Twitter. You’ll gamify lead generation, product development, discover, and delivery – ultimately increasing traffic and your business’ bottom line as well.

TweepForce E-Commerce Twitter Tools: Ideal Across Industries

TweepForce E-Commerce Twitter Tools: Ideal Across Industries

TweepForce is an ideal solution for digital agencies and brands who want to enable their customers to purchase and/or reserve products right through Twitter. Until TweepForce, the capabilities for e-commerce through Twitter was largely non-existent. Now, however, e-commerce via TweepForce Twitter tools is a viable, profitable solution for businesses across all industries and all niches. Following are three case studies in which TweepForce was used as such solutions for various brands:

Techrocks

TechRocks, a popular social retail group, uses TweepForce to sell tickets; in one such case, the group was organizing a music festival for some local companies. TechRocks successfully sold its tickets by using TweepForce Twitter tools. The organizer of TechRocks, Pete Doyle, says that he uses TweepForce because the group wants to make it easy for people to register for its events on a single tweet in a time-efficient manner.

In this particular case, users tweet TechRocks to check the availability of tickets, and TechRocks Live replied with availability information and a booking hashtag for the users to use. Those users then replied with that booking hashtag to book the tickets they wanted, and TechRocks confirmed the booking using a reply Tweet chosen by them.

OpenTable UK

OpenTable UK relies on TweepForce Twitter tools for their customers to be able to reserve their tables via tweets. It was a pilot project run by TweepForce via its social commerce platform. OpenTable UK opted to link its call center directly to the TweepForce platform to ensure customers would enjoy an experience with seamless booking.

In this case, users tweet to check the availability for a specified location, and the OpenTable handler returns the nearest four restaurants, along with the booking hashtag. The users then tweet back with the number of people, time, and the date they would like to book. The restaurant at hand either confirms or cancels the booking, and the user receives a confirmation or cancellation tweet.

DMG Group

TweepForce Twitter tools are great for client books of other industries, as well, as DMG Group demonstrates. DMG Group is a B2B travel company that relies on TweepForce for its client bookings all over the globe. DMG Group is a hotel retailer; TweepForce has integrated to the established API for real-time booking capabilities to enable users to book hotels straight through Twitter.

With DMG Group and TweepForce, users tweet to check hotel availability for a chosen location, and the nearest three hotels with availability are tweeted to the user, along with a booking hashtag. The users reply with the number of people, the date, and the length of stay desired. The DMG Group handler then books the hotel using the live API, then replies to the user with a confirmation or rejection tweet.

Get Started for Free with TweepForce

The above companies display just a few of the ways that digital agencies, brands, and digital in-house teams tap into the potential of the 300 million active Twitter users with e-commerce capabilities through TweepForce. TweepForce is a self-service suite of Twitter tools that allows users to tweet to buy and tweet to reserve products and services, right through Twitter. Customers can complete purchases easily and quickly, and brands are able to extend into the mobile market with Twitter in an all-new way that will build their brands and ultimately, their bottom lines.

Get Started today with TweepForce for free and see what your brand can offer the world of Twitter e-commerce!

Tweepforce Case Study