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What are Enterprise Chatbot Platforms and what are they for?
Before the advent of chatbots platforms, building a bot was a strenuous task and required sophisticated toolsets and advanced coding knowledge.
A chatbot platform is a toolset or application used to conveniently build, train, deploy and manage custom AI chatbots for your enterprise.




Safe AI bots: Create and Effectively manage secure chatbots without any privacy or security complications.

Manage multiple bots: IT department can control and monitor multiple bots within the enterprise using the platform.

Constant Training: Bots can be trained to have a persona, adopt the office jargon and understand users’ intent better.

Convenient Deployment: with platforms, AI bots need the minimum deployment time usually within days.

Key Features to look for:

 Cognitive Abstraction:

With this feature, you can leverage any AI service available today and scale for future services. You won’t be locked down to specific AI vendor or product.

 360-degree Deployment:

The platform should be deployable both on-premise and cloud environments.

Hasslefree Integration:

The solution must be capable of integrating with enterprise LOB apps and working landem with current legacy systems.


Extensive Customization:

Bots should be fully customizable according to the on-going organizational needs.

A Few Practical Use-Cases


  • Business Intelligence
  • HR task Automation
  • IT Helpdesk
  • Intranet
  • Customer Service

How to get started?

  • Identify profitable use cases within your enterprise.
  • Establish a Bot Strategy.
  • Run pilot programs for multiple use cases.
  • Experiment with different platforms and review them on different parameters.


Check out Tweepforce Chatbot


Tweepforce is an AI-powered enterprise read bot builder platform

deployable both on-premise and cloud environments. Chatbots are

used by fortune companies, SMB’s and start-ups to build customized

AI chatbots for improving and efficiency.

Chatbots To Replace Mobile APPs for M-Commerce


“Bots today are revolutionizing the arena of customer interaction and making it more convenient for the users.”

Bots are able to have human-like interaction mainly because they are powered by two technologies — artificial intelligence and natural language processing — that provide human-like intelligence to the bots.

According to Gartner’s, by 2021 more than 50% of the enterprise will be spending more per Annam on bots and chatbots creation than traditional mobile app development.

Plus usage of messaging apps is on rise worldwide.

Chatbots are placed at number three in Top Social Media Trends for 2018.

 “Will Chatbots Revolutionize E-commerce?

The retail industry has always been interested in the latest technologies from the cost-control perspective. With over 3 billion active users on messaging platforms worldwide, it is too big an opportunity to miss. Both the economic and technological environments are not only ready for this transition but encourage it. The fast development of AI and machine learning is supporting the idea of an intelligent agent that’s available 24/7, with no mood changes or HR-related issues.

Rules of Chatbot Development for E-commerce

Once the novelty effect wears out, customers start paying attention to how helpful the chatbot is, and this is where its underlying logic should serve the purpose as accurate as possible. Excellent bots are user-centric, intelligent and accommodating of the latest UX principles. If necessary, they even adapt to local markets by using geo-targeting.”  Sophia Brooke


  • Businesses will have more opportunities in engaging with consumers using chatbots on private messenger services such as Facebook Messanger, twitter DM, Alexa Skills etc
  • Chatbots will be a scalable form of customer service at a low cost.
  • Over the time, bots will be integrated with voice commands as well as text.
  • Chatbots will redefine the way consumers receive information and take action.
  • Chatbots will change the experience of online sales, product discovery and recommendation i.e. will become main channel for M-Commerce.